Scan to Email

[WiggyT]

Hello 

I have been using the scan to e-mail for sometime I could click the dowload arrow and it would go to the taskbar and I could open and save, move to desktop and attach to the e-mail I wanted to send it to. 

But now it has changed it scans to the e-mail but the file is now called HP scan and when I click the download arrow it goes to the task bar and if I click open it will not open, it says no app to open. 

So the name of the files sent to e-mail has changed to HP SCAN ( I do not know why) and now cant open. 

I would like it to work like it always has. 

Please help, much appreciated. 

Thanks 

[sandytechy20]

@WiggyT

Welcome to HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

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[WiggyT]

I figured it out.  The scanner was not set as the default scanner. There is a hp series net and hp series envy as soon as I went to properties and set the default, that was the pro blem. 

Thanks

WiggyT

[sandytechy20]

@WiggyT

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.