• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-23-2024 12:54 PM

HP Recommended
Product: HP LaserJet Managed Flow MFP E826z

HI - same issue on both our HP MFP FLOW 826z and 786z when scanning a 120+ page document in 300dpi vs 200dpi - job FAILS, same job OK in 200dpi (8,076kb). Have done similar size jobs in 300dpi (79,312kb) and OK.  As a test used our CANON scanner 300dpi (10,164kb) no issues. Log file below, seems unhelpful. NOTE: I have tried to 3 different network folders and on 2 machines, could it be security picking up something? Just trying to understand why this job is failing.  - thanks!

User Job Name Type Status Date/Time
Guest Richie Scan+ Failed Jul/22/2024 11:38:52 AM
Job Log
Details
Property Value
Status: Failed
Job Name: Richie
User Name: Guest
Job Type: Scan+
File Name: [RECEPTION DESK].pdf
Original Size: Letter (8.5x11)
Original Sides: 1-sided
Destination: [Folder]
\\10.136.11.191\FS1\Users\Richie\! S c a n s (Unprocessed)
Resolution: 300 dpi
File Type: Searchable PDF (OCR)
Started: Jul 22, 2024 11:35:23 AM
Completed: Jul 22, 2024 11:38:52 AM
Color/Black: Automatically detect

Guest Richie Scan+ Success Jul/22/2024 10:50:22 AM
Job Log
Details
Property Value
Status: Success
Job Name: Richie
User Name: Guest
Job Type: Scan+
File Name: [RECEPTION DESK].pdf
Original Size: Letter (8.5x11)
Original Sides: 1-sided
Destination: [Folder]
\\10.136.11.191\FS1\Users\Richie\! S c a n s (Success)
Resolution: 200 dpi
File Type: Searchable PDF (OCR)
Started: Jul 22, 2024 10:47:35 AM
Completed: Jul 22, 2024 10:50:22 AM
Color/Black: Automatically detect

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.