Scan to Folder - Not Work (HP MFP M280NW)

[CharlesNg]

Hello, anyone facing this issue again?

From the past post - i found numbers of users facing this issue on several others HP MFP models. However, none of them able to solve my issue.

Windows Firewall has been disable for testing purpose.

Created the Share Drive. Accessible from another PC within the same network

Printer Firmware:  20190716

Error message:  Cannot write to the network folder.
The folder is read-only, has the wrong
permissions, or is no longer available.

Please help and advice. Thanks.

[Kumar0307]

Hi @CharlesNg

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:

Please ensure that SMBv1 is enabled for your computer.

1. Go to Control Panel > click on Program and Features.
2. On the left hand pane select Turn windows features ON or OFF
3. Locate SMB1.0/CIFS and ensure it is checked with all 3 options below checked.
4. 
5. Confirm any change and restart your PC.

Now try to set up scan to network folder.

Watch this video for more info or refer to this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[CharlesNg]

Hi @kumar0307,

Thanks for your guide and advice.

However, this seems to not work too.  Indeed, earlier this "SMB" function was disable. I had it enable and restarted my laptop.

I tried with the said shared folder permission (Read Permission - Disable) and as well as, full permission for the said user.

Same result too.

For your information, i tried it with Windows Firewall and Sophos Endpoint Protection off as well.

Please advice.

Thanks.

Regards,

Charles Ng

[Kumar0307]

@CharlesNg

Have you already tried to re-setup the Scan to network folder and check if the issue persists?

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[CharlesNg · Accepted solution]

Hi @Kumar0307,

Thanks for getting back to me.

Yes, i tried to redo the sharing folders with several other settings but seems cant.

Then, I found the root cause on yesterday after troubleshooting. Found due to this Permission folder setting.

Sharing --> Advanced Sharing --> Permissions --> Tick on either Change or Full Control

(Refer screenshot below:)

The previous setting was just tick - Read-only.

After Tick - both Changes & Full Control,  it is Works perfectly now!

The Network Path - I follow the Windows Share folder path (//hostname/foldername) instead of the sample shown (\\mypc\foldername).

[Kumar0307]

@CharlesNg

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!