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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
crabcakes99
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Scan to Network Folder Problem

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HP 9018
Microsoft Windows 10 (64-bit)

Full HP 9018 software loaded and using the setup to scan to network folder. The setup process seems to be going fine and creates the share but when I select save and test an error dialog box pops up and says: "Printer cannot connect to the server."

 

I am stumped. Could someone advise on how to correct this server connection problem?

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Dragon-Fur
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@crabcakes99 

 

Welcome back to the HP Community.

 

If you have not done so,

If you are using the Embedded Web Server (EWS) to configure the Profile,

Try / Consider

Use the computer / remote system IP address in the Network Path as opposed to the device name.

and / or

Example - EWS - Scan to Network Folder - Setup

EWS_9025_Scan-to-Network-Folder_9EWS_9025_Scan-to-Network-Folder_9

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Dragon-Fur

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crabcakes99
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Thanks for the suggestions but my 9018 still can't access the network using scan to network folder. I did try using the dot address in the network path but it didn't help. I also checked to make sure the SMB settings are configured and they are.

 

The printer physically sets in my home office along with my desktop. When I boot up the desktop I don't use a password for login (I'm the only one that uses this PC). Could the lack of a password cause a software conflict with how HP tries to access the network folder?

 

During the Scan to Network Folder setup I didn't specify a password to access the folder.

 

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Dragon-Fur
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@crabcakes99 

 

You are welcome.

 

No idea whether the lack of a login password affects the Shared folder permissions.

Could be.  I never run any system without password login protection...  ?

 

What else?

Not sure...

If not done, switch ON network and printer discovery...

 

Switch ON Network Discovery and (Printing) Printer File Sharing

 

How to Verify / Switch on / off Network discovery and File and Printer sharing

 

Control Panel > icon view > Network and Sharing Center

Change  advanced sharing settings >

Beneath Private (current profile) >

Network Discovery

Select (Switch ON   (Off = UNCheck) Turn on network discovery

Check / Switch ON  (Off = UNCheck) Turn on automatic setup of network connected devices

File and printer sharing

Select / Switch ON  (Off = UNCheck) Turn on file and printer sharing

HomeGroup Connections

Select / De-Select Allow windows to manage homegroup connections (recommended)

Save Changes

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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crabcakes99
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I finally gave up and created a windows log on password. That seemed to cure the problem with HP scan to folder not being able to connect to the server (my desktop computer). So, I'll be entering a password when I boot up my PC as long as I want to enable the feature to Scan to a Network folder from the HP 9018.

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Dragon-Fur
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@crabcakes99 

 

Makes sense - nothing works the way you expect unless Windows can understand and set the necessary permissions.

Windows dislikes missing pieces (no login password, for example).

 

Happy Scanning.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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