• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-17-2020 02:30 PM

HP Recommended
Product: LaserJet MFP M281
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan to a network folder, it fails with the error "Cannot find the remote server" if the network folder is specified by server name (e.g., "\\homepc\scans") but works if the network folder is specified by IP address (e.g., "\\192.168.1.123\scans").  It was working fine up until about a month ago, which coincides with the firmware update 20201021.  

 

I've looked through all of the similar problems that have been reported and tried the various fixes (install the latest HP software, install the latest Windows updates, run the Scan Doctor tool, enable all of the SMB 1.0 features, etc.), but none fix the problem.  I have network folders setup on three different PCs that were all working previously and none are working now, so the problem is on the printer side, not the PC hosting the network folder.  I would happily revert to the older firmware version, but it's not available on the HP website.

Category:
6 people had the same question
1 REPLY 1

‎11-27-2020 05:02 PM

HP Recommended

I downgraded the firmware to 20200612 and the scan to network folder works correctly again.  Clearly this is broken in the 20201021 version of the firmware.  Apparently the 20201021 firmware also locks out non-HP toner cartridges (not my situation, but lots of people are very unhappy about this).  At this point I've got my printer working correctly again and have disabled automatic firmware updates.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.