Scan to Network Folder credential error.

[Tony6891]

When I try to set up my scan to network folder, I get a credentials error.  The folder is shared with the proper permissions. I have reset my password and created a new app password and still get the same error. What is the problem?

[Irfan_06]

Hi @Tony6891,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that is stuck on alignment page.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Now refer to the steps on this video link to setup scan to network folder and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Tony6891]

Hi Irwin6,

I think you got my problem mixed up with another. My problem has nothing to do with print alignment. My problem is with scanning to a Network Folder. I'm not sure it's an HP problem, but a Microsoft issue with App Passwords. I did get scanning to a network folder to work by removing 2-factor authentication and changing how I signed into my computer. Once I created a local account and password on my computer, scanning to a network folder worked.

Regards,

Tony Adams

[Irfan_06]

Hi @Tony6891,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support