Scan to Network Folder no longer works

[Billiswan]

I appreciate any help the community can provide. I work in IT and love using my printer to scan to a network folder. It has worked flawlessly for years. Suddenly, it no longer works. Everytime I test the connection from the printer to multiple computers I get the following message, "Unable to connect to the printer. Check your configurations and try again.." I'm not sure what is going on. All devices have Internet connectivity. I've turned off the firewall on my win 10 box just to make sure that wasn't interfering. I can connect to the share from another computer using the username and password I created. I see other threads that point to this being an issue when using the latest firmware. The official troubleshooting steps are terrible and not helpful. Has anyone figured out a way around this problem? 

[The_Fossette]

@Billiswan,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you performed any troubleshooting steps before posting?

While you respond to that, please follow the below steps and check if it helps.

1. Make sure that the printer is connected via Network (Wireless/Ethernet)

2. Make sure that the OS is Win 8.x ~ 10.   (The PSDR itself will run on older versions of Windows, however the patch to fix the above mentioned issue is applicable only on Win 8.x and up.)

3. The printer should appear in devices and printer.

Run PSDR v5.0.2

Once the PSDR detects the Printer, it will show up the IP address and Software Status.

Select the correct Printer and click on Next.

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing

Once PSDR goes through all checks and automatic fixes, click on Print a test page.

Regardless if PSDR printed the test page or not, click on “NO PRINT”

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR.

[IMPORTANT] Delete PSDR v5.0.2 from the customer’s computer before ending the call/interaction.   Make sure to delete the downloaded exe, the PSDR shortcut created on the customer’s desktop, and the 7z…. folder for PSDR in the Temp folders of the computer.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Billiswan]

I ran the printer doctor software. It said recommended updates were installed and everythihng checked out. I still can't scan from the printer to my pc.

This is the error I receive

Unable to connect to the printer. Check your configurations and try again. (ERROR ON THE PRINTER)

[The_Fossette]

@Billiswan,

It is great to have you back and your patience is greatly appreciated.

• Are you able to scan to you computer?
• How is the printer connected to the computer?

If you are able to scan to computer then I recommend you reconfigure the network folder following the steps in the below video.

https://www.youtube.com/watch?v=PnKjedhrbOs

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Billiswan]

Sorry it has taken me so long to respond. I will look into it. I do this for a living and have a lot of experience setting up shared folders. I've searched this issue and find lots of other folks where this function broke after updating to the latest firmware

[Billiswan · Accepted solution]

Ok... I've found the solution. As I mentioned earlier, I work in IT and understand how to setup shared folders which is why this issue was so baffling to me. I found another HP post which seemed to indicate the issue revolved around a recent Microsoft update which disabled SMB version 1.0. I went to "Turn Windows Features On and Off" and enabled SMB 1.0/CIFS FIle Sharing Support and then rebooted. That fixed the situation. I went to the printers webpage and successfully tested my scanning setup. I'll link to the article below.

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-Pro-8620-scan-to-network-fold...

[Jeet_singh]

@Billiswan,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀