Scan to Network Folder not Working Mac Ventura with MFP M281fdw

[ahjrennie]

Hi,

I have had this printer for a number of years and have never been able to get the scan to network folder to work.

I am running a Mac mini with Mac OS Ventura with a Color LaserJet Pro MFP M281fdw. The printer is connected through LAN to a simple home network.

Here is my config:

Path: \\Alexanders-Mac-mini.home\Macintosh HD\Users\alexander\Public\Scans

Username: as per my login

Password: as per my login

The Scans folder is a shared folder and everyone can read/write access.

This is very frustrating and it seems a number of others have the same issue.

Thanks

[Rainbow23]

Hi @ahjrennie,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with scanning to network folder.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ahjrennie]

Hi,

This is not helpful at all. The scan to network folder is a setting you can access on the web interface of the printer not through the HP smart software.

I can use HP smart to scan but it does not allow me to use the Scan to Network Folder available on the printer.

I have followed you produced but of course it has yielded no result at all.

Please can this be escalated.

Regards,

Alex

[Rainbow23]

Hi @ahjrennie,

I have sent you a private message.

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

[walderston]

What was the solution to this as I have the exact same issue.