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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet Pro 8720
macOS 10.13 High Sierra

Hi, 

I have tried several times to setup a Scan to Network folder with my printer to no avail. I've checked out all the fixes via the community and none have worked for me. I have checked my username and ensured the folders are shared with SMB, AFB, and windows file sharing. 

 

Currently, I am getting an error

Invalid shared folder. Check your network path and try again.
 
Here is the path I have currently setup:  \\192.168.2.12\Users\biscuitadmin\Public\Scans\Orders
 
Any help resolving this would be much appreciated. 
 
Thank you kindly,
Biscuit
 
 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

The shared path should only include your Mac's IP among the shared folder name, so for that example, the correct share path should be \\192.168.2.12\Orders

 

Be sure to have the folder shared under System Preferences > Sharing > File Sharing, as well within the sharing options ensure that SMB is enabled, as well ensure your user name is checked for SMB within the dialog below.

 

May that make any difference?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

The shared path should only include your Mac's IP among the shared folder name, so for that example, the correct share path should be \\192.168.2.12\Orders

 

Be sure to have the folder shared under System Preferences > Sharing > File Sharing, as well within the sharing options ensure that SMB is enabled, as well ensure your user name is checked for SMB within the dialog below.

 

May that make any difference?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks so much ShlomiL. That worked! 

 

HP Recommended

You are much welcome BiscuitAdmin, great to hear so!



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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