• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M282nw
macOS 10.15 Catalina

Similarly to many other, I am spending an excessively amount hours trying to configure my ScanToFolder feature in my Mac.

 

  • Printer: Color LaserJet Pro MFP M282nw
  • OS: Catalina
  • Shared Folder created under: /Users/namelastname  (full path: SSDMacintoshHD\Users\namelastname\ScantoFolder)
  • Mac is protected by username (Name LastName; separated by space) and pwd.
  • File Sharing in Mac is on and address indicated are: NameLastnameMacBookPro.local    or    afp://XXX.XXX.X.XX

 

I have tested the connection with the following options and the result is negative:

  1. \\XXX.XXX.X.XX\ScanToFolder => The test was unsuccessful. Try again.
  2. \\NameLastnameMacBookPro.local\ScanToFolder   => Cannot find the remote server. Check server name or use IP Address to connect. Check that the remote computer is turned on.
  3. \\XXX.XXX.X.XX\users\namelastname\ScanToFolder => The test was unsuccessful. Try again.
  4. \\NameLastnameMacBookPro.local\users\namelastname\ScanToFolder => Cannot find the remote server. Check server name or use IP Address to connect. Check that the remote computer is turned on.

Before I explode, what is the correct way to write the path?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.