Scan to Network folder - can't make up its mind!

[flamingoland]

Hi I do tech support, so I'm pretty good at this stuff.  I got the new HP 9010 and went to set everything up.  Email was fine, but once I got to Scan to Network folder, it all went downhill.  I spent 2 days wrestling with it.  i got it working FINE on the software on the desktop, but the web portal, which in turn 'runs' the touch screen on the printer, nope.  I got error messages from incorrect authorization (and I know the password/login is fine), then I got check printer network connections.  It's on the Ethernet and USB to the computer.  I finally hit up the HP chat feature and let someone take control of my computer to work on it and they ended up getting frustrated and abruptly said they couldn't help me and disconnected the session!  Anyway, I gave it another try, I have 2 folders in My Scans that I want to be able to push the button on the printer and just have it happen.  I ended up getting ONE of them to actually work, the only thing I could figure out was rather than hit save and test, I just hit save only, then test.  But still, I cannot get the other folder to 'work' .  Both folders have the same share properties, they are both in the My Scans folder, I'm using the computername/folder for the path.  I've tried using the IP address instead of computer name, I've tried lower case, matching case, upper case.....Again, the software on the desktop is fine, it's just making the printer 'see' both options....even when the ONE folder apparently isn't set up properly, it shows up on the screen (and I get an error to check the connection).  I've checked everything and looked online, and watched YouTube (and an hour with tech support) and I'm at a loss! Thank you for reading!!!

[asmita6658]

Hi @flamingoland

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!