• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 10 (64-bit)

I've tried for an hour now to set up Scan To Network Folder, and no matter what I try, I get "Incorrect Credentials - Check Your username/password and try again when I test the path". 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@WaltW1 

 

Welcome to the HP Community Forum.

 

If you have not yet done so,

If your printer supports EWS > Scan > Scan to Network Folder 

Add the following to your checkpoints:

 

EWS

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Network Folder > Network Folder Setup

 

  • Mapped entries that cannot read the host (computer / remote system) name can be accessed using the device IP address

and...

  • Folders on the local Windows computer must be Shared and the read access open - Open the Advanced Sharing section, click the user / owner to highlight, check the access (should be "full control")
  • If it's not working and you have not done so, switch on Network Discovery and File / Printer sharing (in Windows Features)
  • Check the SMB settings (not likely an issue - worth a quick look)
  • When you Edit / Test your Profile, swipe to remove the PIN dots (do this even if you were not using a Pin)
  • If you are mapping to a remote system, for example a NAS, make sure the shared directory (folder) is in Group Everyone

 

Example - EWS - Scan-to-Network-Folder

EWS_9025_Scan-to-Network-Folder_13EWS_9025_Scan-to-Network-Folder_13

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@WaltW1 

 

Welcome to the HP Community Forum.

 

If you have not yet done so,

If your printer supports EWS > Scan > Scan to Network Folder 

Add the following to your checkpoints:

 

EWS

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Network Folder > Network Folder Setup

 

  • Mapped entries that cannot read the host (computer / remote system) name can be accessed using the device IP address

and...

  • Folders on the local Windows computer must be Shared and the read access open - Open the Advanced Sharing section, click the user / owner to highlight, check the access (should be "full control")
  • If it's not working and you have not done so, switch on Network Discovery and File / Printer sharing (in Windows Features)
  • Check the SMB settings (not likely an issue - worth a quick look)
  • When you Edit / Test your Profile, swipe to remove the PIN dots (do this even if you were not using a Pin)
  • If you are mapping to a remote system, for example a NAS, make sure the shared directory (folder) is in Group Everyone

 

Example - EWS - Scan-to-Network-Folder

EWS_9025_Scan-to-Network-Folder_13EWS_9025_Scan-to-Network-Folder_13

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thanks very much, that worked!

HP Recommended

@WaltW1 

 

Excellent!

You are welcome.

"That's what we were going for".

Happy Scanning.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.