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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Officejet Pro 8610 e-All-in-One Printer
macOS 12.0 Monterey

HI:

 

I have an HP OfficeJet Pro 8610, and I need to scan directly from my scan to my OneDrive without a computer.

Please, help me.

Best,

Yamil Ruiz

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@yamilruiz 

 

You are welcome.

 

Hopefully something will work.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

@yamilruiz 

 

Welcome to the HP English Community --

 

I think the direct SMTP Profile approach cannot be used in EWS.

 

What?

 

I do not have a MacOS system and cannot check.

AND

It appears Digital Send (SMTP) is NOT supported on this little brother to the 8620 / 8630 models.

 

Looking for > Scan to Network Folder (and not found)

 

Digital Sending Standard FeaturesScan-to E-mail; Fax Archive to E-mail

 

 

What else?

 

Another approach that might work:

Download and Install the OneDrive App on your MacOS device.

Mac App Store Preview - OneDrive 

 

Because the described method (below) uses machine to machine transfer -- and if the setup works at all -- you might need to create an App Password to be used in place of your regular sign-in Password for OneDrive.  ??

 

 

HP Smart - Application - Shortcuts

 

Should the HP Smart Shortcuts approach work at all, the MacOS setup might look similar to the Windows Example.

 

HP_Smart_Shortcuts_Cloud_Save_PDF_5HP_Smart_Shortcuts_Cloud_Save_PDF_5

 

Not the same?

Open your HP Smart application > Click on Help and Support > Look for setup or help for Shortcuts

 

What else?

 

HP Smart Shortcuts are eligible to work on supported Mobile Devices -

If I run across it in my notes, I will provide an example of Shortcuts > Save to OneDrive.

 

 

HP Smart - Mobile -

 

Scan > Share > to Files and other Destinations is supported.

 

Old Example

HP_Smart_Mobile_Scan_Save_Share_1HP_Smart_Mobile_Scan_Save_Share_1

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Officejet Pro 8610 e-All-in-One Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

@Dragon-Furis likely correct. Even many of their high end enterprise products only support scan to Onedrive through either HP Scan which runs on your desktop or through a WorkPath App, which is not supported on Officejet products.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks you!!!

HP Recommended

@yamilruiz 

 

You are welcome.

 

Hopefully something will work.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.