Scan to PC works for a few hours after booting up PC but then crashes.

[Unit_10]

Hello,

  I'm having an issue with (Scan to PC) on a HP Officejet Pro 9025.   It works for a 2-3 hours after rebooting but then crashes.   At this point I can still do scanning that is initiated from the PC but not from the printer front panel.

Remediation attempts:

Uninstalling current driver and Installing the latest driver from HP website,

Scan and Print Doctor  -  did not help.

Updating Win 10 Pro to latest vers.

Uninstalling Avast antivirus.

Looking in the Event Viewer I found 2 errors at the time of the crash.

Any help would be appreciated

Thanks,

Rob

Event  Viewer Error 1

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Faulting application name: ScanToPCActivationApp.exe, version: 49.8.4598.0, time stamp: 0x6062c6b7
Faulting module name: ScanToPCActivationApp.exe, version: 49.8.4598.0, time stamp: 0x6062c6b7
Exception code: 0xc0000409
Fault offset: 0x00000000000b5128
Faulting process id: 0x2d6c
Faulting application start time: 0x01d81dd0399f7cd2
Faulting application path: C:\Program Files\HP\HP OfficeJet Pro 9020 series\Bin\ScanToPCActivationApp.exe
Faulting module path: C:\Program Files\HP\HP OfficeJet Pro 9020 series\Bin\ScanToPCActivationApp.exe
Report Id: 5906f612-de9b-4451-9ee5-74cb3b855b28
Faulting package full name:
Faulting package-relative application ID:

Event Viewer - Error 2

-------------

Log Name: Application
Source: Windows Error Reporting
Date: 2/9/2022 10:34:40 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: CHUCKS-PC
Description:
Fault bucket 2059108159327983347, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: ScanToPCActivationApp.exe
P2: 49.8.4598.0
P3: 6062c6b7
P4: ScanToPCActivationApp.exe
P5: 49.8.4598.0
P6: 6062c6b7
P7: 00000000000b5128
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8FCD.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER909A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90BA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90C7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90F7.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ScanToPCActivati_1ffe50452ea537823517a7c383ef82e4f3e5f1_49077e01_28ec50c4-9c55-4b03-b42f-fbde6e2fa185

Analysis symbol:
Rechecking for solution: 0
Report Id: 5906f612-de9b-4451-9ee5-74cb3b855b28
Report Status: 268435456
Hashed bucket: 4511250cdb2bcd7c2c936bf616da56f3
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-02-09T18:34:40.4897891Z" />
<EventRecordID>84788</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CHUCKS-PC</Computer>
<Security />
</System>
<EventData>
<Data>2059108159327983347</Data>
<Data>5</Data>
<Data>BEX64</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>ScanToPCActivationApp.exe</Data>
<Data>49.8.4598.0</Data>
<Data>6062c6b7</Data>
<Data>ScanToPCActivationApp.exe</Data>
<Data>49.8.4598.0</Data>
<Data>6062c6b7</Data>
<Data>00000000000b5128</Data>
<Data>c0000409</Data>
<Data>0000000000000007</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8FCD.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER909A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90BA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90C7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER90F7.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ScanToPCActivati_1ffe50452ea537823517a7c383ef82e4f3e5f1_49077e01_28ec50c4-9c55-4b03-b42f-fbde6e2fa185</Data>
<Data>
</Data>
<Data>0</Data>
<Data>5906f612-de9b-4451-9ee5-74cb3b855b28</Data>
<Data>268435456</Data>
<Data>4511250cdb2bcd7c2c936bf616da56f3</Data>
<Data>0</Data>
</EventData>
</Event>

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