Scan to PDF no longer an option on 4500 Envy All in one

[gailtoronto]

I am no longer seeing the option to scan to PDF on my printer.  I can only scan to JPG.  On the menu of the printer I select Scan,  it then goes to Select Computer which now says "others".  I select others and it shows  Scan to my computer name, Scan for Print, Scan for Email, Scan for Fax, Scan for OCR and then "computer not listed".  I select my computer (the first one) and the only section is to confirm the scan.  This used to work.  I am using a Microsoft Surface Pro 4.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[gailtoronto]

Thanks for providing the solution to this problem.  I guess I had wrongly assumed that I had the latest software.  Never-the-less, this fixed it!!

[greenturtle]

Hi @gailtoronto,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!