Scan to PDF on Envy 5014?

[WAG-Mark]

I just purchased an Envy 5014 and while testing the scanner function from the printer's control panel, I was never given a choice of file type. After choosing to scan to my PC, the only option I was given was to scan. It defaults to jpg. Am I missing something? I thought perhaps a firmware update, but I gave the printer web access during the initial setup and it seemed to do a firmware update. Is scan to PDF only available if I scan from the PC and not from the printer itself? Thanks.

[TEJ1602]

@WAG-Mark, Welcome to HP Support Community!

Let us try the steps below-

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Now, try to scan. Here is how you do it-

1. Load the original print side down on the right front corner of the scanner glass.

2. Touch Scan.

3. Touch a computer that you want to scan to.

4. Choose the type of scan you want.

5. Touch OK.

For additional help, refer to the User Guide pages 27-33.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@WAG-Mark

This printer does have the option of scan to computer with the file type and resolution choices.

I have written to the concerned team with regards to this. I will get back to you once I have a reply from them.

Thanks for understanding!

[WAG-Mark]

Have you heard anything yet?

[TEJ1602]

@WAG-Mark

This issue requires remote assistance. I would recommend you reach out to the HP Support in your region for further help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!