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Scan to PDF returns a PDF that cannot be opened.

HP Recommended
Envy 4500
Microsoft Windows 10 (32-bit)

Scan to PDF returns a PDF that cannot be opened. I tested on a Windows PC and on a Mac, I'm using the latest HP Smart version software. The settings must be wrong somehow - how can that be fixed?

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @05IV,

 

I'd like to help!

 

Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart

 

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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New member
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Message 3 of 4
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HP Recommended

Thanks - I found another solution in the meantime, using HP Print and Scan Doctor

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HP Support Agent
HP Support Agent
9,244 9,218 629 705
Message 4 of 4
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That's great 🙂

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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