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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP All -in-One
Microsoft Windows 10 (64-bit)

I have an HP Envy 4500 printer that is about 3 years old.  Is there a way to scan to my PC in PDF format?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@KwikDave 

 

Lots of options, including:

 How to Scan (Windows)

 

Samples...

 

Full Feature Software (Printer Software)

  • Some (newer) printer models provide the "Easy Start" install method. If applicable to your printer, Easy Start will be found in the Software and Drivers website > Software.  Easy Start provides installation access to the Full Feature Software.
  • Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version from your printer's Website Support for Software and Drivers

 

IMPORTANT – Things are changing:

Not every printer offers the Full Feature Software as a direct download - or the download location might have changed

 

  1. If available, use the Easy Start method to install your software:  During the installation, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model.  For example, the software might be called “Full Solution Software” or simply “Full Driver”.
  2. After the software is installed, Restart the computer and log in

 

  • After the installation completes, Restart the computer and log in.
  • Double-Tap the Printer Assistant shortcut ion on the Desktop named for the printer 
  • Wait several seconds for the software to open on the screen
  • Tab Print, Scan & Fax > Select Scan a Document or Photo)

OR

Click on the HP Scan shortcut on the Desktop

 

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

HP Smart for Windows - Print and scan software

 HP_Smart_W10_Start_Screen_2HP_Smart_W10_Start_Screen_2HP_Smart_W10_Scan_Document_Screen_1HP_Smart_W10_Scan_Document_Screen_1

 

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

EWS_9025_Webscan_1EWS_9025_Webscan_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@KwikDave 

 

Lots of options, including:

 How to Scan (Windows)

 

Samples...

 

Full Feature Software (Printer Software)

  • Some (newer) printer models provide the "Easy Start" install method. If applicable to your printer, Easy Start will be found in the Software and Drivers website > Software.  Easy Start provides installation access to the Full Feature Software.
  • Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version from your printer's Website Support for Software and Drivers

 

IMPORTANT – Things are changing:

Not every printer offers the Full Feature Software as a direct download - or the download location might have changed

 

  1. If available, use the Easy Start method to install your software:  During the installation, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model.  For example, the software might be called “Full Solution Software” or simply “Full Driver”.
  2. After the software is installed, Restart the computer and log in

 

  • After the installation completes, Restart the computer and log in.
  • Double-Tap the Printer Assistant shortcut ion on the Desktop named for the printer 
  • Wait several seconds for the software to open on the screen
  • Tab Print, Scan & Fax > Select Scan a Document or Photo)

OR

Click on the HP Scan shortcut on the Desktop

 

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

HP Smart for Windows - Print and scan software

 HP_Smart_W10_Start_Screen_2HP_Smart_W10_Start_Screen_2HP_Smart_W10_Scan_Document_Screen_1HP_Smart_W10_Scan_Document_Screen_1

 

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

EWS_9025_Webscan_1EWS_9025_Webscan_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

Thanks, DragonFur,

 

It took a while but I finally re-installed HPSmart and it works!

Kwikdave

HP Recommended

@KwikDave 

 

You are welcome.

 

HP Smart is the "smarter" solution.

Smiling.

 

The other options each have "something" nice to offer.

Scan and Capture for example, has a nice crop feature and the view is large enough that you don't have to "squint" at the content.

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.