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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-17-2021 11:09 AM

HP Recommended
Product: HP Officejet Pro 8030

My HP printer was working fine for the longest time. Recently it will not let me scan to my computer from the HP app it states that it is disabled and to contact the person who setup the printer. Well since I am the one who setup the printer I cannot do that. I do not know what has happened. When I go to Printer Assistance it will not even let me click on the print, scan, & fax option. Please help me as I use this all of the time for work and my kids use it for school.Screenshot 2021-10-17 130832.jpg

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2 people had the same question
2 REPLIES 2

‎10-17-2021 11:42 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Be sure to select Fix Scanning and follow the steps on screen, restart your PC when required to and allow the utility to complete the process, then check for any difference.

 

Please let me know if that helps,

Shlomi



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‎10-19-2021 03:53 PM

HP Recommended

I have downloaded the hp doctor and all it tells me to do is download the updated drivers. When i follow the links there are no drivers for me to download. Trust me I would prefer to have it downloaded directly to my computer and not have to you HP Smart to scan things, however my printer will not scan before without using the HP Smart app.

 

As I stated in my original question I cannot click on the scan option as it does not highlight the print, scan, fax option or give me anyway to click on it at all.

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