• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-11-2020 08:50 AM

HP Recommended
Product: Color LaserJet Pro MFP M479fdw
Operating System: macOS 10.13 High Sierra

I am unable to utilize the scan to computer button  that is located on the display of my printer.   I have HP easy scan installed.  I opened my printer from system preferences and clicked on open scanner and have even been able to test scan to computer from the computer.  BUT, when i use the button on the printer, NOTHING!  Seems like I am missing something.  Please Help!

1 REPLY 1

‎05-11-2020 10:28 AM

HP Recommended

Hi,

Scanning to a computer from your printer is supported on Windows PCs only, not on Mac OS, see page 84 of its user guide:

Spoiler
This feature is available for Windows only.

http://h10032.www1.hp.com/ctg/Manual/c06320011

 

You may scan from your Mac using HP Easy Scan from a Mac using the HP Software.

 

You may also set up an alternate feature such as Scanning to a network folder for a network connection:

https://support.hp.com/in-en/document/c03953940#AbT4

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.