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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-11-2020 08:50 AM

HP Recommended
Product: Color LaserJet Pro MFP M479fdw
Operating System: macOS 10.13 High Sierra

I am unable to utilize the scan to computer button  that is located on the display of my printer.   I have HP easy scan installed.  I opened my printer from system preferences and clicked on open scanner and have even been able to test scan to computer from the computer.  BUT, when i use the button on the printer, NOTHING!  Seems like I am missing something.  Please Help!

1 REPLY 1

‎05-11-2020 10:28 AM

HP Recommended

Hi,

Scanning to a computer from your printer is supported on Windows PCs only, not on Mac OS, see page 84 of its user guide:

Spoiler
This feature is available for Windows only.

http://h10032.www1.hp.com/ctg/Manual/c06320011

 

You may scan from your Mac using HP Easy Scan from a Mac using the HP Software.

 

You may also set up an alternate feature such as Scanning to a network folder for a network connection:

https://support.hp.com/in-en/document/c03953940#AbT4

 

Shlomi



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