Scan to computer alternative

[marcg_]

If you're having issues with Scan To Computer, try Scan To Email as an alternative.

I've had an Office Jet 9015 for 6+ years.  Great printer overall, but Scan To Computer has been unreliable.  It'll work for a few weeks, then some Windows or HP software update will break it for months.  The reinstall software, power cycle printer, ... dance sometimes fixes it, but generally not.

Scan To Email has so far been reliable for me.  FWIW, I'm using it with an email provider that doesn't require me to register the printer with the email provider, just need to enter the sending email account name and password into the printer.

[Qsaifoddin]

Hi @marcg_ 

I understand the frustration with the "Scan to Computer" feature on the HP OfficeJet 9015. It's a common issue that can arise due to software updates or other system changes. You’re correct in suggesting "Scan to Email" as an alternative, which can often be more reliable. Here are a few tips to improve the experience with "Scan to Computer" and how "Scan to Email" might serve as a good workaround:

Scan to Computer Troubleshooting Tips:

1. Consistent Software Updates: Ensure that both the HP printer software and Windows are up-to-date. Sometimes compatibility issues arise from outdated software.
2. Restart Devices: As you mentioned, sometimes simply rebooting both your printer and computer can resolve connectivity issues.
3. Firewall and Security Software: Check if any firewall or antivirus settings are blocking the connection. Temporarily disable them to see if the scanning feature functions.
4. Reinstall HP Software: Uninstall the existing software and drivers, and then download the latest version from the HP website. This is a common solution when updates cause issues.

Using Scan to Email:

• This feature allows you to send scanned documents directly through the printer's email capabilities, often without needing to connect via a computer.
• Ensure you're using an email service provider that supports secure SMTP connections, which most modern providers do.
• Take advantage of HP's tutorials and guides if you encounter any setup issues with the "Scan to Email" feature.