Scan to computer disabled on my 8012

[Liverpool16]

Hi, 

I have recently bought a OfficeJet 8012 and the scan to computer option is disabled and I don't know how to enable this function?

When I select the Scan Icon on the actually printer it directs me to the software I have downloaded and then to select "Print, Scan & Fax" I cannot see this function on the software I have downloaded?

I have attached images, if someone could please assist that would be great.

Thanks.

[ShlomiL]

Hi,

Scanning from the printer front panel is only supported on Windows PCs.

For macOS, use the HP Smart app to initiate a scan from your Mac.

For a network connected printer you may also select Scan > Email and follow the steps to configure the feature and scan directly to an email from your printer.

Shlomi

[Liverpool16]

Hi Shlomi,

Thank you for the reply.

Regarding the printers front panel only working for Windows PC is that the same for the 8020? I ask because I used an 8020 yesterday and I was able to scan documents straight to a Mac laptop. Are you saying the 8012 is different from the 8020 and cannot scan from the printers front panel to any Mac computers?

Scan > Email option I cannot find that option anywhere? Is it possible to speak to someone directly. I am a complete novice in this area and Im just trying to work this out. Thanks.

[ShlomiL]

Well, the HP Officejet Pro 8020 printer does not support scanning from the front panel to Mac computers too, the same software options provided for both models.

For a scan to Email, you are correct, I was sure the 8012 model has a color display too, which I was wrong, so scanning should only be possible from the Mac itself.

There are some workarounds available for printers with a Full-Color Display screen, not to any such printer with a Monochrome screed, I believe any of these is the difference you described for the 8020 model.

Shlomi