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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-23-2021 11:58 AM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: macOS 10.15 Catalina

HP Smart message says You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. I'm the one who set up the printer and I don't have a clue to what happened. I have Mac OS Catalina and use the printer as wireless.

Category:
11 people had the same question
2 REPLIES 2

‎03-23-2021 02:18 PM

HP Recommended

You need to log into the EWS of the printer (type the IP address into a browser and turn on the scanning to PC function, should be under administrator settings.

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‎03-23-2021 05:21 PM

HP Recommended

My Office Jet All in one 6700 - will not Scan or Copy all of a sudden!!! Says "not connected to computer" I have tried everything - new drivers - un plugging, restarting, Scan Doctor - NADA!!!  WHAT happened w/ Adobe flash!! whats next people.

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