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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 7720 Wide Format All-in-One Printer

I have set up my HP OfficeJet Pro 7740. The scanner function works from my MAC using the HP Smart App. But, when I try to scan directly from my printer to Mac it comes up with an error message saying I cannot use this function because it has been disabled (through WebScan) - on the printer error says "To scan to a computer, make sure that the scanning software has been installed and configured on your computer". 

 

I have reinstalled the software and I am not sure what is going wrong. I want to be able to use the Printer to Computer option to scan.

 

MacOS Sonoma 14.4

 

Would appreciate any help.

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