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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-23-2020 08:01 AM

HP Recommended
Product: ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

I can print and copy on my printer. However I cannot scan. It says scan to computer is currently unavailable. I have tried everything, went through a virtual support agent and downloaded HP print and scan doctor. My printer is online and connected. I simply want scan a document to my computer but it won't work. Please help.

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1 person had the same question
1 REPLY 1

‎11-23-2020 02:23 PM

HP Recommended

I have HP Photosmart 6520 printer, scan, copy. I recently updated the OS on my iMac from El Capitan to OS High Sierra v. 10.13 6. I lost my scan capability on the printer. I keep getting a connection error message on the printer, although everything is properly connected. Print and copy functions remain ok. Is the printer incompatible with the new OS? Is there a remedy?

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