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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-23-2020 08:01 AM

HP Recommended
Product: ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

I can print and copy on my printer. However I cannot scan. It says scan to computer is currently unavailable. I have tried everything, went through a virtual support agent and downloaded HP print and scan doctor. My printer is online and connected. I simply want scan a document to my computer but it won't work. Please help.

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1 person had the same question
1 REPLY 1

‎11-23-2020 02:23 PM

HP Recommended

I have HP Photosmart 6520 printer, scan, copy. I recently updated the OS on my iMac from El Capitan to OS High Sierra v. 10.13 6. I lost my scan capability on the printer. I keep getting a connection error message on the printer, although everything is properly connected. Print and copy functions remain ok. Is the printer incompatible with the new OS? Is there a remedy?

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