Scan to computer not working in Windows 10

[ftownphil]

Just purchased and installed an HP 8720 printer on my PC that was already running Windows 10 64-bit.  All seems to work fine with the exception of the Scan to Computer on the printer display.  It displays the message "No computer found."

On the desktop display it says "Scan to Computer is currently unavailable" and "Cannot connect to device."  I have run the HP Print and Scan Doctor but it has not fixed the issue.

Any suggestions?

Thanks in advance.

[Riddle_Decipher · Accepted solution]

@ftownphil

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you have trouble scanning to computer on your windows 10 device,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Which software have you been using?

Did you try with an alternate software if it didn't work using one?

While you respond to that, here's what you need to know:

Use HP scanning software or Windows apps to start and edit scan jobs directly from your computer.

Read the following guide to select the option for your printer type and scanning requirements.

• Scan with HP Scan software
• Scan with HP Solution Center software
• Scan with Paint
• Scan with HP Scan and Capture (Windows 8 and10)
• Scan with Windows Scan (Windows 8 and 10)

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[ftownphil]

This solution definitely pointed me in the right direction, and I was able to scan to computer with no problem.

Thank you!

[Riddle_Decipher]

@ftownphil

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂