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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Accepted Solutions
HP Recommended
@Brockton Welcome to HP Community!
I understand that the Scan to computer not working.
Please check if you have the full feature printer driver installed to scan a document.
- Go to the windows start menu > search for 'HP Officejet pro 8600'.
- Launch the application.
- Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.
If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.
- Open the downloaded file, follow the on-screen instructions to complete the installation.
- Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
- Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.
You can also scan a document from the printer control panel and save it to your PC.
But ensure that the 'Scan to Computer' option is enabled.
- Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
- Go to > Scan > Manage Scan to Computer
- Make sure 'Scan to Computer' is enabled.
If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically.
It is called as the 'HP Print and Scan Doctor'.
- Download HP Print and Scan Doctor.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and click Retry.
- If there is a connection problem, follow the instructions in the tool.
- Depending on the problem, click either Fix Printing or Fix Scanning.
- Follow the on-screen instructions to fix the issue.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
HP Recommended
@Brockton Welcome to HP Community!
I understand that the Scan to computer not working.
Please check if you have the full feature printer driver installed to scan a document.
- Go to the windows start menu > search for 'HP Officejet pro 8600'.
- Launch the application.
- Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.
If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.
- Open the downloaded file, follow the on-screen instructions to complete the installation.
- Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
- Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.
You can also scan a document from the printer control panel and save it to your PC.
But ensure that the 'Scan to Computer' option is enabled.
- Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
- Go to > Scan > Manage Scan to Computer
- Make sure 'Scan to Computer' is enabled.
If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically.
It is called as the 'HP Print and Scan Doctor'.
- Download HP Print and Scan Doctor.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
- If your printer is not listed, turn it on and click Retry.
- If there is a connection problem, follow the instructions in the tool.
- Depending on the problem, click either Fix Printing or Fix Scanning.
- Follow the on-screen instructions to fix the issue.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
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