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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-06-2022 02:29 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

When I try to scan from my printer to my computer it is not working.  Scan to computer is enabled but when I try scanning, a message on my computer pops up saying "HP Officejet 8710 was not found".  Any suggestions? 

Category:
2 people had the same question
1 REPLY 1

‎05-09-2022 11:49 AM

HP Recommended

Hi @NB701,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are facing a "scanner not found"error.

 

Try the below suggestions -

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  2. How is the printer connected to the device USB or wireless?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

 

 

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