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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-06-2022 02:29 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

When I try to scan from my printer to my computer it is not working.  Scan to computer is enabled but when I try scanning, a message on my computer pops up saying "HP Officejet 8710 was not found".  Any suggestions? 

Category:
2 people had the same question
1 REPLY 1

‎05-09-2022 11:49 AM

HP Recommended

Hi @NB701,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are facing a "scanner not found"error.

 

Try the below suggestions -

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  2. How is the printer connected to the device USB or wireless?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

 

 

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