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‎03-04-2021 11:47 AM

HP Recommended
Product: HP Envy All-In-One Desktop
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet Pro 9010 Series all in one Printer has scan to computer enabled. It still want scan when I push start scan on the printer screen. Won't get passed the preparing to scan step. Tells me to download software which I have already done.

Any suggestions.

Category:
1 REPLY 1

‎03-08-2021 08:24 AM

HP Recommended

@srdavis46, Welcome to the HP Support Community!

 

I understand you are trying to scan from the printer screen to the computer. This requires HP full-feature driver to be installed on the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Printer Assistant software(double click printer icon on the desktop screen)

Go to Scan > Scan to computer > Manage > Enable

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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