Scan to computer

[pecochran1]

Setting up my new 8035 that is direct connected to my HP Laptop and I am not able to scan direct to the PC. The PC is a listed computer in the scan menu. I receive an error that the connection to the PC is lost. 

[Echo_Lake]

@pecochran1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next, click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8035

• Search Windows for HP > HP OfficeJet 8035 > double click to open the HP Printer assistant > Click on Scan
• Click on Manage scan to computer >
• Click on Enable > Check the box at the bottom > Close

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.