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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Finhead
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Message 1 of 2
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Scan to computer

HP Recommended
Envy Photo 7858Example: Pavilion 6530
Microsoft Windows 10 (64-bit)

I am trying to scan to computer which I have done in the past many times but now my printer screen says I need to go to 123.hp.com/setup to download software and drivers.  I have done that and still receiving the same message.  I have done troubleshooting via HP Print and Scan Doctor but after going through the process and select "fix scanning", I get green checkmarks until I get to 'Device Status' which is red.

 

I can scan manually but not 'scan to computer'

 

Any help would be appreciated.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Finhead,

 

I'd like to help!

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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