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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 6458e All-in-One Printer
Microsoft Windows 11

I can scan to computer with HP Smart but can't do two sided scanning there.  The familiar HP scan to computer app which I found somewhere and will do two sided (manual) is identified as USB which requires a cable. I'd like to do it wirelessly?

2 REPLIES 2
HP Recommended

@Schroeder_1 

 

Welcome to the HP Community Forum.

 


@Schroeder_1 wrote:

I can scan to computer with HP Smart but can't do two sided scanning there. 

 

The familiar HP scan to computer app which I found somewhere and will do two sided (manual) is identified as USB which requires a cable.

 

I'd like to do it wirelessly?


 

Disclaimer -- I might not understand your situation.

 

I am not aware that the Full Feature Software and HP Scan require a USB connection.

 

After it is installed, the Full Feature Software / full driver printer software tolerates and works with a USB (cabled) connection -- the USB connection is not necessary.

 

Video help:

Install the Full Feature Software / full driver printer software

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

Next,

Use HP Scan

HP Envy Pro 6400 All-in-One Printer Series  Scan 2-sided documents and automatically sort page order

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

Installed full driver printer software adds at least two shortcuts to the Desktop:

  • Printer Assistant
  • HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources

 

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY 6458e All-in-One Printer 

 

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Dragon-Fur

HP Recommended

Thank you Dragon-Fur.  When setting up my new HP Envy 6458e All-In-One printer, I was directed to install the HP Smart App. The "Print" function works fine and the  "scan" tab on the HP Smart App works OK too but it won't do two-sided scanning (manual) like I'm used to in another environment with he HP Extended Scan interface.

 

So I tried to download both "Full_Webpack-51.7.5628-SJ0001_Full_Webpack" and "HPEasyStart_15_5_6" in hopes to get the two sided scan functionality:

 

First with Full_Webpack-51.7.5628-SJ0001_Full_Webpack ...here's what happens:

How are you going to attach the device to your computer …wireless, wired, USB or connect later

              Wireless checks network environment then asks for status

              I hit he radio button “I see the status is connected and the signal strength” and I’m asked for IP address (or host name)

              I enter 192.168.1.14 and the response is “Can’t retrieve SSID”

              Then I select USB and after connecting the cable, nothing happens so I click to “continue the installation without connecting now, I’ll connect later.” BUT then there’s no device icon on the desktop to click on for connection.

 

Second with HPEasyStart_15_5_6 here's what happens:

Searches for and finds HP Envy 6458 at IP 192.168.1.14

              Checks for software needs

              Asks for PIN …and when submitted

              Stalls at “Loading HP Account” …let it go once for over 12 hours

 

Bottom line ...I can't complete either installation..

 

BUT ...when I downloaded the HP Scan Extended App/Interface, it will only see my printer as USB.

 

I's really like to operate wirelessly .

 

I uninstalled the HP Smart app but the printer still responds to "Print" ...and as long as I have a USB connection the Scan Extended will "see" the 6458 and work beautifully.

 

How can I get it to work wirelessly?

 

I appreciate your willingness to engage on this and your contributions to this community!!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.