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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-19-2017 08:05 PM

HP Recommended
Product: HP PageWide Pro 477dn MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'm trying to set up scan to email with a valid Office 365 account. I'm getting this error:

The printer is unable to validate the server’s security certificate because the certificate is either self-signed or has been issued by an unknown authority. To enable the printer to validate the certificate, import trusted CA (Certificate Authority) certificates into the printer.

To import the certificate, go to the Certificates page, and then follow the onscreen instructions.

 

I can't find much online about this in relation with Office 365, where can I get that cert at to import it?

 

Thanks,

 

John

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2017 11:30 PM

HP Recommended

Hi John,

When you set scan to email profile for your printer, you have a checkmark to request server's scertificate option... uncheck that box and perform the test again, then check for any difference.

 

The Certificate request option is more intended for organizations self SMTP srvers, not for public servers such as Hotmail or Gmail..

 

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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4 REPLIES 4

‎01-19-2017 11:30 PM

HP Recommended

Hi John,

When you set scan to email profile for your printer, you have a checkmark to request server's scertificate option... uncheck that box and perform the test again, then check for any difference.

 

The Certificate request option is more intended for organizations self SMTP srvers, not for public servers such as Hotmail or Gmail..

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-19-2017 11:47 PM

HP Recommended

This gave me a different error that said the SMTP server was busy, but that was fixed by matching the "From" address to my login. Thank you for your help and explanation!

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‎12-14-2018 04:27 AM

HP Recommended

Bonjour

 

pouvez vous me dire comment pour avez congifuré cette imp avec un compte office365 pour que le scan to email fonctionne.

Impoosible pour moi de le mettre en place, pourtant les memes paramtres pour l'envoi des alarmes fonctionne..faut il des certificats? avec un server gmail cela fonctionne.

merci par avance

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‎12-14-2018 09:43 AM

HP Recommended

@Bene001

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
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