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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-18-2021 04:00 PM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

My 93-year-old father wants to scan and email using his address book in Outlook.  How can I either connect HP Smart Share function to Outlook or copy his contacts into whatever mail service HP Smart is using?

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1 person had the same question
2 REPLIES 2

‎05-19-2021 12:26 AM - edited ‎05-19-2021 12:27 AM

HP Recommended

Hi i have the same issue, we had and HP scanner / printer for 7 years that would scan direct to outlook with no issues, now they have changed things and the only way i can do it simply is to scan and save then go back to outlook then attach from documents where it was saved. Won`t be buying another one it`s ridiculous ! 

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‎05-23-2021 12:16 AM

HP Recommended

Hio@Andy160, Welcome to the HP Support Community!

 

I understand that you need to help to connect HP cloud services, Don't worry I'll try to help you out.

 

 

The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services 

 

https://support.hp.com/ca-en/document/c05329102

 

Please follow the below support document to print with HP ePrint:

https://support.hp.com/us-en/document/c03721293

 

As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:

https://support.hp.com/us-en/document/c03601466

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, T

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