Scan to email:PIN Reset Message

[OrangeIguana]

HP ENVY Photo 7858 All-in-One Printer  

I am not receiving a new PIN to scan to my Email. I did check my junk folder but no email received from sender eprintercenter _at_hp8.us 

The printer is up to the latest update 

[Sneha_01]

Hi @OrangeIguana 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems you're encountering an issue with the PIN reset process for scanning to email on your HP ENVY Photo 7858 All-in-One printer. This is a common issue related to setting up email functionality on the printer, and it may be caused by a few things such as a problem with the email provider, the printer's settings, or a communication issue with HP's servers.

Here's a step-by-step guide to troubleshoot and resolve this issue:

1. Check Your Printer’s Email Setup

Ensure your printer is set up correctly to send emails. This typically involves configuring HP ePrint (the email service for HP printers) and making sure that the Scan to Email feature is activated.

• Verify Email Setup on Printer:
  • On the printer’s control panel, navigate to the Email Setup or Scan to Email settings.
  • Make sure the email address is properly configured for the printer’s ePrint service. If the email setup isn't done, the printer won't be able to send scan jobs to your email.

2. Check Your Printer's HP ePrint Status

Sometimes, issues arise from HP's ePrint service, which is responsible for handling emails sent from the printer. If the service is down or experiencing issues, it might prevent the PIN reset email from being sent.

• Verify HP ePrint Status:
  • Go to the HP ePrint website (HP ePrint Center) and sign in with your HP account to check if the printer is properly registered and active.
  • If there’s an issue with the account or the printer is not showing as connected, follow the prompts to re-add your printer to your HP account.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support