Scan to email - SMTP error

[Sasha40]

I had to reset my printer due to wifi issues, I have now lost the ability to scan to email.

I have tried doing the outgoing email profile again online with the SMTP information but it will not work.

I am using the following:

SMTP SERVER - smtp.office365.com

SMTP PORT - 587

It comes up with the following message when I try to test it:

SMTP email server error. The server might be down or busy. Try again later.

Everywhere I have looked has said the most likely issue is the SMTP server name or port being wrong but I have checked this so many times and a bit lost for what to do.

It was fine before I had to reset the printer.

Thanks in advance

[Dragon-Fur]

@Sasha40 

Welcome to the HP Community --

Your email provider might require that you secure your email with 2-step verification and use an App Password with third party applications.

Scan to Email qualifies as a third party app in this instance.

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", "HP Scan > Email" and "Share" are subject to your Email provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email password in "third party" apps and software.

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Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

  What’s the Difference Between Ports 465 and 587?

Example - EWS - SMTP - Scan to Email - Profile / Setup / App Password

EWS_9025_Scan-to-Email_Setup_3

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References / Resources

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

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[Repairatrooper]

Something quick to check: make sure that your gateway address and DNS settings in the network settings of the printer are correct. I usually suggest using 8.8.8.8 as your secondary DNS to ensure that address names outside your internal network can be resolved properly. This is one of the more common errors we run into in.