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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-09-2017 02:24 PM

HP Recommended

Thank you Mr Robot.  Removing and reinstalling the web services fixed the scan to email problem.  And yes we did have to reenter the email addresses.

Should I change the printer's IP address and DNS address configuration back to Automatic?

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‎01-09-2017 02:33 PM

HP Recommended

@muskey, thanks for the response.

 

Thanks for trying out the steps.

 

Yes, you can go ahead and change the printer IP address and DNS configuration back to automatic.

 

And I am glad to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

 

 

Take care,            

Have a great day! 🙂

A4Apollo
I am an HP Employee

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‎03-01-2019 12:33 PM

HP Recommended

I know this is an old thread, but thank you so much for going through all of this. I was having the same problem and every prior solution would not work. The final solution of removing webservices and resetting them up was the trick that finally worked. Thank you!!

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