Scan to email document format

[BerylH]

I have an HP Envy 5640 printer which I have used successfully many times to scan documents to my email address. However when I scan a document now, it is being sent to my email address in an unknown format and I am unable to open it.  (Doesn't open on my mobile, ipad or laptop - error message says File format is not supported).  There are no settings options on the printer to change the format. Any advice appreciated. 

[Dragon-Fur]

@BerylH 

The issue has been reported - I have added your thread to the list.

The more official answer (unknown if it will work) is to try a different scan-to-email method.

For example, if you are using HP Scan, try using HP Smart.

Unofficially, and to be considered as a temporary and completely voluntary workaround...

What is the cause?

The root cause is under investigation.

What happened to the file / data?

The file is OK, that is, the file's internal formatting is not damaged - but the filename and filetype are thrashed and the result is that the data cannot be opened.

The workaround...

Try / Consider

Download and save the file to your computer

Open File Explorer

Navigate to the folder in which the file is stored (likely Downloads)

Single right-click on the file

Open Properties

In tab General

For PDF:  Remove the existing name of the file and replace it with something that ends with a .PDF suffix

For JPEG:  Remove the existing name of the file and replace it with something that ends with a .JPG suffix

Click OK to save the change

For example, name the file "Test.PDF" OR "Test.JPG"

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5640 e-All-in-One Printer series

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[Caroline_2]

I have the same issue that many have complained about.

I am not able to save as a different file type. The only options are webpage.