Scan to email error

[Bevchris]

Hello.

We have recently moved house and now I am unable to scan to email.  I get an error message saying my username and password are incorrect.  They are correct.  I have tried to log into my printer using the printers iPad address to see if I can fix the problem.  I set up a new email address but that comes up with the same error message. The printer is connected to the local wifi.  I am at a loss on how to fix this.  Should I try resetting the printer to factory settings and start from scratch.  If that is the best option how do I do this.  Thank you

[Dragon-Fur · Accepted solution]

@Bevchris 

If you have not done so,

If you are using G-Mail (or possibly another provider that requires the same),

Take a look here:

Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with gmail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on gmail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Color LaserJet Pro MFP M283fdw 

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[Bevchris]

Thank you so much for your help.  The email and video were extremely helpful and the problem is now solved.  Thanks again

[Dragon-Fur]

@Bevchris 

You are most welcome.

Happy Scanning!

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"