Scan to email fails

[RH011]

When following the proposed solution of un- and replugging the power cord I got stuck when making the connection with the HP Support Center (in Belgium). I see many users mentioning this same issue. Who c an help here ??

[TEJ1602]

@RH011, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

1.) Are you trying to perform scan to email from the printer's control panel or from your Mac?

2.) Who is the Email provider?

3.) Is your Email account configured in the mail account?

4.) Is your printer connected to the Web-Services?

5.) Are you able to login via web mail? Make sure you don’t use autofilled password in web browser.

6.) Is there a 2-factor authentication setup?

7.) Did you recently change the password?

Keep me posted for further assistance.