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Locked

‎06-21-2018 06:56 AM

HP Recommended
Product: hp photosmart 7520
Operating System: Microsoft Windows 7 (64-bit)

after trying to scan keep getting meassage on printer "unable to connect to web services" confirm internet access. which is confirmed. new at this

6 people had the same question
1 REPLY 1

‎06-22-2018 04:05 PM

HP Recommended

@Charlie102449

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned below and try re-starting web services.

 

Turn off Web Services directly from your printer control panel.

  1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

    If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

  2. Select Turn Off, Disable, or Remove, depending on your printer model.

  3. Follow the on-screen instructions to turn off Web Services.

Once done, follow the same procedure and turn it on. Once done, try scan to email and check if it works. 🙂

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

Barachiel
I am an HP Employee

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