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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-29-2020 12:22 PM

HP Recommended
Product: Example: Officejet Pro 8710

Scan to email on the printer stopped working. The printer will scan other ways. Scan to email gets "General Error" message. 

 

Have reset to factory settings. Have retyped email addresses. Have pulled power plug and restarted. 

4 people had the same question
1 REPLY 1

‎01-29-2020 12:41 PM

HP Recommended

You need to configure "Scan to Email Setup"

 

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