Scan to email - incorrect credentials

[Benjam2n1]

Hi everyone

I am having an issue with setting up the scan to email. It was working fine for about a year however then decided the the credentials were incorrect around August time.

I have reset the printer and set it up again however when setting up scan to email the invalid credentials error still prevails.

The provider of the mailbox is Heart internet. The outgoing mailbox settings we are using are definitely correct as both myself and Heart Internet support have tested them.

Any help would be much appreciated. 

[Kumar0307]

@Benjam2n1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the 'Scan to email' feature on the printer. 

Login to the webmail and check if the credentials are correct.

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Follow the steps mentioned in this document - Scan to Email Cannot Access Email Accounts

For more info on the setup, refer to - Set Up and Use Scan to Email

Hope this helps! Let me know how it goes. 

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