Scan to email not functioning Office365

[mrpurplehawk]

This has been an issue starting last week, settings are as follows

• SMTP address is smtp.office365.com
• SMTP SSL protocol is enabled
• Validating certificates for outgoing server connections is False
• Server uses port 587
• Server requires authentication
• Server usage: Send Email, Internet Fax, Automated Emails, AutoSend

Not even able to send the test email, confirmed via Telnet that the port was open, credentials for user are confirmed correct as well.

Any ideas?

[ShlomiL]

Hi,

Within the Network tab select IPv4 or Network Identification (it may be a bit different on such Enterprise devices), look for a manual DNS setting.

Try setting a Google Public DNS address as following:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Now try running the test and check if you may see any difference.

Shlomi

[mrpurplehawk]

It is currently set to that, previously the primary was 1.1.1.1 and secondary was the on site domain controller and that also did not work