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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-18-2023 08:19 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

The scan to email function has stopped working.
Have added and tried with 3 differnt emails from differnt domains.

SMTP server, port and password are correct.

This is also verified by adding the exact same information in outlook and that works.

Tested with and without SSL on different ports.
I have anohter HP scanner that works fine on the same domain and same server and same settings.

I have done a factory reset without any changes, and updated the firmware.

Any tips, or do i have to buy a xerox?

Category:
1 person had the same question
1 REPLY 1

‎03-18-2023 11:58 AM

HP Recommended

Hi,

Which email provider do you use?

It is possible that your email service provider use an authentication method not supported by the printer.

 

Please let me know,



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