Scan to email not working

[Kgonzalez85]

Why do i keep getting this message whe trying to scan to email it always worked and now say this “the printer could not connect to web services. The server might be busy or temporarily unavailable. Try again later.” All my wifi settings are working 

[Anand_Andy]

Hi @Kgonzalez85,

Welcome to the HP Support Community

I understand you are facing a scan-related issue with your HP ENVY 5660 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's remove and add web services:

To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!