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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-09-2024 11:41 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Scan to email on HP 8710 stopped working. It says username and password in incorrect. I am trying to scan to a hotmail account.  Has worked properly in the past. Now does not work.

Category:
4 REPLIES 4

‎02-12-2024 07:50 AM

HP Recommended

Hi @EdwardF2,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Please Use HP Print and Scan Doctor 

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

For more information, go to https://support.hp.com/us-en/topic/printscandoctor 

 

Let's reconfigure scan to email. There are two ways to set up scan to email. 

 

1) From HP Printer Software

2) From Embedded Web Server

 

I recommend doing it from the HP Printer Software.

 

Follow Step 1 on Page 13 from this document:  https://h10032.www1.hp.com/ctg/Manual/c05048181.pdf

 

Also, refer to the below link as well.

 

https://support.hp.com/in-en/document/c05519493

 

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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‎02-15-2024 04:16 AM

HP Recommended

Thanks Rachel, I will try your solution and post the result. I found scan to computer works and have been using it instead.

 

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‎02-15-2024 05:45 PM

HP Recommended

HP Print and Scan Doctor was unable to repair the issue. 

EdwardF2_0-1708044327976.png

 

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‎02-17-2024 12:00 PM

HP Recommended

Hi @EdwardF2,

 

Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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