Scan to email on my officejet 6978 it says the email isn’t on file. Won’t allow me to add.

[Cindyshine]

I am trying to scan to email. I’ve had this scanner for several years. Have scanned to my email many times. This time it won’t allow me to scan. Says there is no email on file. I tried to add the email. Said there would be a code sent to the email. No code has come. What do I do?

[TEJ1602]

@Cindyshine, Welcome to HP Support Community!

I see that you are unable to scan to email, follow the steps below to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Now, reconfigure the scan to email and try scanning.

Hope this helps! Keep me posted. 

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