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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-19-2021 01:46 PM

HP Recommended
Product: HP Officejet Pro 8710 All in One
Operating System: Microsoft Windows 10 (64-bit)

When I scan to email it used to automatically open my email, now it opens a different email app that I don't recognize.  I use Mozilla Thunderbird.

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2 REPLIES 2

‎01-19-2021 02:13 PM

HP Recommended

First thing I would check would be to see what the default app for mail is set for on Windows. It is possible that a recent update reset it to Microsoft mail or outlook. Search for default apps and then set the mail app to Thunderbird.

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‎01-19-2021 02:57 PM

HP Recommended

Thanks for the reply but I already tried that.  I found it that it's trying to use Outlook.  I disabled outlook and tried to scan again.  It said "scan unable to open email app"  I made sure Thunderbird was working and it was.  It used to work fine!

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